It is important to review Ticket exchange policies, as well as terms and conditions, of online ticket sites prior to making a purchase. There are a few reasons for this practice. The first is to compare sites because not all sites are the same. Learning how a site conducts business will help ticket seekers decide which one to frequent for current and future ticket needs. If a baseball game is canceled, for example, tickets are typically honored for the date on which the game is rescheduled. If the game is not rescheduled, tickets are null and void. Tickets purchased at the venue will be refunded. Only some sites will provide full refunds for those tickets, while others will not.
Another reason to review exchange policies is that they include how the site deals with mistakes that happen in the ordering process. If an order is not processed correctly, the result can be the double booking of specific seats on the same date. It happens on occasion due to technical issues, poor review of orders prior to payment, and honest human error. How that is dealt with varies from site to site. Some will simply send tickets for other seating on the same date. Others will alter the date and keep the requested seating. Still, others may contact the customer and request a preference in how the tickets will be switched. That type of information can be found in the exchange policy.
Other information available on the site includes how handling fees are calculated, how personal information is handled, and the policy regarding complaints or problems. Handling fees may be added to each ticket purchased or to every transaction made if fees are charged at all. Sites may sell email information, provide purchasing habits to marketing agencies, or use an email address to provide future offers or deals. Many social media sites can be accessed via an email address which can be used to gather email addresses for marketing campaigns. Other sites keep all information completely confidential. That is valuable information to know before any information is provided. Take the time to review all the information on sites to avoid surprises.